dms

KnowledgeTree universal installer problems on CentOS

When installing or migrating from KnowledgeTree (Document Management System) version 3.0.6 to 3.0.7.2 on CentOS using the KnowledgeTree universal installer one might run into the following issue:

None of the Scheduler's tasks get executed correctly. 

All the tasks exit with the following errorcode:

[db_error: message="DB Error: extension not found" code=-25 mode=return level=notice prefix="" info="Array"] 

You can test this manually:

# /usr/local/zend/bin/php /usr/share/knowledgetree-ce/search2/bin/cronDocumentProcessor.php
[db_error: message="DB Error: extension not found" code=-25 mode=return level=notice prefix="" info="Array"]

The problem here is that the variable LD_LIBRARY_PATH is not set correctly, causing the zend php binary not being able to find the correct database module.
Let's try setting this variable manually:

# export LD_LIBRARY_PATH=/usr/local/zend/lib/
# /usr/local/zend/bin/php /usr/share/knowledgetree-ce/search2/bin/cronDocumentProcessor.php
#

Fixed! Now, this only fixes the problem in our current shell, how do we make this fix persistent system wide? By creating a file in /etc/profile.d/ setting the variable system wide:

# vi /etc/profile.d/kt.sh

With the contents:

export LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:/usr/local/zend/lib/

Now, lets make this file executable:

# chmod +x /etc/profile.d/kt.sh

Now, all that's left to do is restart KnowledgeTree so that it reads the new content of the LD_LIBRARY_PATH variable and our problem is solved.

Bug reported to KnowledgeTree: http://issues.knowledgetree.com/browse/KTS-4576

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